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Tell us what needs to move. We’ll help route it.
Send a shipment question, quote request, or support issue. For tracking questions, include the tracking ID so our team can respond with context.
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Get a response from Oceanways
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Direct contact
Phone support
+49 1521 1332897
Email
info@oceanways.site
Office
Rösrather Straße 19, 51107 Cologne, Germany
Support hours
Monday-Friday8AM-6PM
Tracking24/7 online
Urgent shipment supportCall us
Rösrather Straße 19, 51107 Cologne, Germany
Quick answers
Common customer questions.
How do I track a package?
Use the tracking ID from your shipment confirmation on the tracking page.
What details help with quotes?
Origin, destination, dimensions, weight, delivery date, and special handling needs.
Can you handle fragile items?
Yes. Tell us about the item so we can recommend packaging and service level.
Who should I contact for delivery issues?
Send the tracking ID through this form or call the phone support line for urgent help.